Forum Title: I Need Advice On This Situation With My Client
So here is the short and sweet of this situation: I am working with a client in AZ that had a substantial water loss that they turned into their insurance carrier. The water loss damaged the master bath, master closet, and the master bedroom. The insurance company has now come back after seeing our scope of loss and is telling the insured to take a hike. The original adjuster put a scope together regarding the loss. He has attributed the loss to a plumbing pipe that let go. However, there is also some long term damage in the shower from faulty grout. Due to this the insurance carrier is stating that the loss was not sudden. I agree with this regarding the shower. However the master closet backs up to the shower and the pipe did let go and flooded out the closet and master bedroom. I got involved in this process after the client hired a company to come in and do the water remediation. They screwed it all up and I now inherited this mess. Im looking for thoughts and ideas on how to proceed now. The home owner had the home warranty company come out and access the damage originally and the stated they were not liable for the damages. They did however replace a section of the pipe in the wall common with the master closet. They will not provide the home owner with an invoice to this affect as they do not want the liability. The pipe was replaced. I have photos showing the new pipe installed. However the insurance company wont play ball on this one. Please advise on what you would recommend the next step should be. Thanks
Category: General Contractor Post By: MATTIE REEVES (Las Cruces, NM), 03/05/2018
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